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FAQ

We help combat units (ZSU, NMU, SBGS, Territorial Defense Forces) in accordance with our priorities and capabilities. We give priority to those formations that are already performing combat missions in hotspots.

We cooperate with the command of units, communicating directly with the commanders of military units and formations. That is why we are waiting for inquiries from the commanders of your company, battalion or brigade.

We cooperate with the command of units, communicating directly with the commanders of military units and formations. That is why we are waiting for inquiries from the commanders of your company, battalion or brigade.
Our priority is to help units. We do not accept individual requests from a single soldier or from relatives / friends / acquaintances to provide for their loved ones.
We also do not fulfill individual orders for your contributions (for example, if you have deposited money into the Fund's accounts and want us to fulfill your specific order on the list). That is, we do not work as a store.
We will be happy to help your combat unit according to our priorities and capabilities. We give priority to those formations that are already performing combat missions in hotspots.
To get help, fill out this form: https://forms.gle/8B5S8ThXBpJVyVtb6
In addition, we do not deliver parcels with address shipments (for example, if you bought something for a specific person or department and want to transfer through the Fund). Please use other options to deliver such cargo.

The commander of a combat unit (Armed Forces of Ukraine, NMU, SBGS, Territorial Defense Forces) may submit an official request..
1. To do this, fill out this form: https://forms.gle/8B5S8ThXBpJVyVtb6
2. A scan or photo of the official request (preferably on the form of the unit) with a signature and seal should be attached in the specified form.
Sample request:https://docs.google.com/document/d/1BYiPsKawCRsTvBbys5ppQAZPi1b8gKC2biWHZ5HYht4/edit?usp=sharing
What's next?
If we have the opportunity to close at least part of the positions on your request - we will contact you at the specified contacts. This may not happen immediately, as deliveries are not currently forecast.
WARNING!
Please combine your requests at the battalion level or above. This will speed up the processing process and fulfill your request faster.
We do not process requests for assistance from civilians or the military in comments on social networks or messengers
Do you have questions?
Contact our hotline: +380 733 104 070
Opening hours: daily, 10:00 to 18:00

For ZSU, NMU, SBGS, Territorial Defense Forces (except Kyiv) and volunteer formations:
The request must be formed by the commander of the combat unit (company, battalion, brigade). To do this, fill out this form: https://forms.gle/8B5S8ThXBpJVyVtb6
A scan or photo of the official request (preferably on the unit's form) with the signature and seal should be attached in the specified form.
Sample request: https://docs.google.com/document/d/1BYiPsKawCRsTvBbys5ppQAZPi1b8gKC2biWHZ5HYht4/edit?usp=sharing
Mandatory request requirements:
Number in / h, brigade, battalion (preferably on the form of the unit);
The text of the request in any form;
Wet seal;
Data of the serviceman on whom the property is issued (name, position, certificate);
Trustee authorized to seize property (if necessary).
For Kyiv Territorial Defense Forces units:
The headquarters of the 112th Territorial Defense Forces Brigade identified responsible persons in each district for communication with volunteer organizations (Dniprovsky, Darnytskyi, Sviatoshynskyi, Shevchenkivskyi, Solomyanskyi, Desnyanskyi, Holosiivskyi, Podilskyi, Pecherskyi, Obolonskyi). Please find out about them on your own and give them a list of your needs. Then they will submit a request to the Fund.

Headquarters coordinators contact your contact inquiries only when they have the opportunity to satisfy any of the inquiries. We are unable to respond to some requests because there are no items in stock to close your request.
We do not confirm all requests sent by phone. We hope for your understanding.

Volunteers read the comments, but do not respond to all. First of all, we respond to commentators on offers of help - in personal messages.
If you want help, please submit a request via the form: https://forms.gle/8B5S8ThXBpJVyVtb6

Our priorities:
Surveillance and reconnaissance equipment (thermal imagers, night vision devices, quadcopters, sights);
Artillery adjustment systems;
Mobility of units ("Hell's wheelbarrows");
Body armor and helmets;
Tactical medicine (turnstiles, hemostatic, occlusal stickers, decompression needles)
We do not purchase equipment, clothing, footwear or hygiene. However, if our partners and you - not indifferent citizens - bring it to our headquarters - we give everything to the military.

Applications for humanitarian goods are sent to our partners: aid.prytulafoundation.org
They work through our focal points in Przemyśl and Lviv and deliver aid to Kyiv to the Serhiy Prytula Foundation.

The fund does not finance purchases, even if you are ready to do the logistics yourself, as there are no guarantees of delivery to Kiev.
However, we need your help in purchasing the necessary goods in Europe, if you are willing to spend personal funds on the purchase (with or without reimbursement from the Fund).
In such cases, we work with you individually according to the following procedure:
1. Do you have the means and ability to find a supplier? Tell us about it on one of the resources:
Call the hotline: +380 733 104 070
Fill out the help form on the website: https://www.prytula-co.org
Our coordinators will also contact you for your written comments or personal inquiries.
2. The coordinators will advise you on the necessary parameters of the equipment in the main areas of procurement: radio equipment, optical equipment, tactical medicine.
3. The coordinators will accompany you all the way from the purchase of equipment to the transfer to the warehouse in Poland.
4. If you are not ready to donate your money, we will reimburse you in full or in part for the goods when they arrive in Kyiv (provided that you have worked with the coordinator and agreed on the purchase with the Fund).

Our coordinators do not ask to transfer money anywhere, except for the official accounts of Serhiy Prytula and the Foundation, which Serhiy Prytula constantly posts on his social networks:
Facebook
https://www.facebook.com/serhiyprytula
Telegram
https://t.me/serhiyprytula

The Fund does not have a logistics system from Europe to Ukraine. Our volunteers work in warehouses in Przemyśl (Poland) and provide delivery from there to Kyiv.
The possibility of our delivery from other parts of Europe is decided individually, for a long time and only for large cargoes to provide the military.
Therefore, we ask you to join forces within the community and bring the purchased equipment to Przemyśl together. There we will be able to pick up the cargo and deliver it to Lviv, and then to Kyiv.
Contacts of our partners in Poland and Lviv: https://aid.prytulafoundation.org/

Unfortunately, we do not provide recommendations from other volunteers.

Please coordinate with other legal entities. It is not so important through which channels the aid for the Armed Forces and Terrorism will be received - it is important that it be.
Were you able to make a purchase? Send equipment to our logistics centers. Contacts of our partners in Poland and Lviv:

No. Our legal entity's operations require a lot of time from our volunteers. For now, we have decided to focus our efforts on deliveries that can arrive as soon as possible and without additional conditions. We apologize for not being able to devote time to your proposal.
Please coordinate with other people, especially diasporas, who are willing to donate time and money to the common cause.
Were you able to make a purchase? Send equipment to our logistics centers. Contacts of our partners in Poland and Lviv: https://aid.prytulafoundation.org/

Unfortunately no. As requests for assistance are much more than proposals, we primarily provide priority units of the Armed Forces, which are already performing combat missions in the hot spots of our state. That is why we do not have time to make address deliveries. Please use other options to deliver such cargo.

As a charity, we are grateful for your every contribution. However, we do not work to fulfill individual orders. We spend all the collected funds on the requests of combat units (Armed Forces, NMU, SBGS, Territorial Defense Forces) in accordance with the priority and our capabilities. We give priority to those formations that are already performing combat missions in hotspots.
If you would like help for your unit, please fill out this form: https://forms.gle/8B5S8ThXBpJVyVtb6
A scan or photo of the official request (preferably on the unit's form) with the signature and seal should be attached in the specified form.
Sample request: https://docs.google.com/document/d/1BYiPsKawCRsTvBbys5ppQAZPi1b8gKC2biWHZ5HYht4/edit?usp=sharing
If we have the opportunity to close at least part of the positions on your request - we will contact you at the specified contacts. This may not happen immediately, as deliveries are not currently forecast.

Importantly!
Make sure you put our name - "Shelter Foundation" on the parcel box. Also check the shipping details and delivery address.
Contacts of our partners in Poland and Lviv: https://aid.prytulafoundation.org/
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